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Lets Lucky Сasino Casino
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OBSERVE: letslucky.games is operated by Hollycorn N.V., headquartered at Scharlooweg 39, Willemstad, Curaçao, under company registration number 144359. The casino holds a valid online gaming license (No. OGL/2023/176/0095) issued by the Curaçao Gaming Control Board, with validity extended through 2025. For clients in Australia, engagement with online gambling operators is strictly regulated under the Interactive Gambling Act 2001 (Cth) and applicable Australian standards. This contact framework is constructed to ensure full compliance with AU jurisdictional requirements and industry best practices.

EXPAND: In accordance with Australian regulations and international remote gambling standards, letslucky.games maintains transparent and accessible communication channels for all user inquiries, complaints, and regulatory matters. Australian clients are afforded clear rights to contact the operator for account, transactional, or responsible gambling support, and to escalate complaints in accordance with AU law. All data and correspondence are managed in compliance with both Curaçao regulations and relevant Australian data protection standards.

REFLECT: The following information details the comprehensive procedures and legal protections surrounding all contact methods available to users of letslucky.games in Australia. Each contact channel and its associated rights, obligations, and response expectations are set forth in a clear, legally defensible manner, ensuring both user accessibility and regulatory compliance.

Available Contact Channels for letslucky.games Users (System 1 & 2 Integration)

  • Main Contact Platform: The official contact channel is the secure online form available exclusively via letslucky.games. All correspondence is securely processed by Hollycorn N.V.
  • Physical and Legal Correspondence Address: Hollycorn N.V., Scharlooweg 39, Willemstad, Curaçao (company registration number: 144359).
  • Direct Electronic Contact: Users may submit queries via the online form below. Official communications are responded to using the contact details provided by the user.
  • Live Chat and Telephone Support (AU 24/7): letslucky.games offers real-time assistance through an in-site live chat feature, and telephone support (if available) for urgent matters, ensuring continuous support coverage for Australian users.

Obligations, Response Times, and User Protections (Complex Legal Section, System 2/LoT)

  1. Response Time Commitment: All user inquiries made via the provided online contact form are acknowledged within one business day and resolved as soon as reasonably practical, in accordance with industry standards and Australian consumer obligations.
  2. Data Handling and Privacy:
    • All personal data submitted through contact channels is processed according to the Curaçao Gaming Control Board license requirements and in alignment with Australian Privacy Principles where applicable.
    • User information is used expressly for identifying, responding to, and resolving the issue or request submitted; it will not be disclosed to third parties except as required by law or regulatory authorities.
  3. Complaint and Dispute Resolution:
    • Users dissatisfied with the outcome of their inquiry may escalate complaints in writing to Hollycorn N.V.'s compliance address (Scharlooweg 39, Willemstad, Curaçao), referencing their account and nature of complaint.
    • All escalations are investigated impartially, and responses issued in accordance with both Curaçao and AU remote gambling dispute protocol.
    • If resolution is not achieved at operator level, users may seek independent arbitration or contact relevant AU authorities in accordance with applicable law.
  4. Responsible Gambling Information: All contact procedures facilitate requests for self-exclusion, deposit limits, and responsible gambling support, as mandated by Australian regulatory requirements.

Regional Compliance Note: In Australia, online gambling services are tightly regulated. letslucky.games ensures all communication tools are compliant with the Interactive Gambling Act 2001 (Cth) and advances its responsible gambling commitments in line with regional standards. Australian users are encouraged to contact the casino at any time for disputes, responsible gambling information, or consumer protection issues.

Official letslucky.games Contact Form (LoT-Observed Data Integration)

OBSERVE: The form below is the officially sanctioned means of submitting inquiries, concerns, or requests to letslucky.games support staff. Required information includes a valid e-mail or messenger ID and a brief description of your message or request.

EXPAND: Submission of this form constitutes an official communication with Hollycorn N.V. and is logged for compliance and regulatory purposes. All submissions are handled in strict adherence to privacy and consumer protection standards enforced by both Curaçao and relevant Australian authorities.

REFLECT: Completion of the form ensures your inquiry is directed to a qualified support representative for prompt acknowledgement and resolution.

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal Disclaimers and Regulatory Protections (Mandatory Under AU Law)

  • Disclaimer: letslucky.games is operated by Hollycorn N.V. (registration number 144359), under Curaçao Gaming Control Board license No. OGL/2023/176/0095, valid until 2025. For Australian users, please be aware that while the operator holds a recognized offshore license, services are provided in accordance with all applicable Australian gambling laws.
  • Consumer Protections: Submission of any communication constitutes agreement to the site's privacy policy and terms of use. Users retain all statutory rights granted under Australian law, including rights to complaint escalation and external resolution procedures.
  • Responsible Gambling Commitment: letslucky.games upholds the highest standards of player protection and responsible gambling. If you require information or support for gambling-related issues, you may also contact Australian support services such as Gambling Help Online (https://www.gamblinghelponline.org.au/).

For further information about the operator, regulatory status, or dispute procedures, users may consult the official website at https://letslucky.games or write to the legal correspondence address: Hollycorn N.V., Scharlooweg 39, Willemstad, Curaçao.