Terms & Conditions

These Terms govern your relationship with the operator of letslucky.games and set forth the legally binding agreement applicable to your access and use of the online gambling services provided. Effective date: 1 January 2025 (valid through 2025).

Definitions

OBSERVE: Identification of frequently used terms and legal definitions.
EXPAND: Inclusion of all essential terminology as used throughout these Terms.
REFLECT: Clear, accessible explanations for user understanding and enforceability.

• Operator: Refers to Hollycorn N.V., registered at Scharlooweg 39, Willemstad, Curaçao (registration number 144359), operator of letslucky.games under Curaçao Gaming Control Board license OGL/2023/176/0095 (valid through 2025).
• User/Player: Any individual accessing or using services on letslucky.games.
• Account: The personal profile created by a User for access to services.
• Bet: Any wager or stake placed on an offered game, event, or outcome via the platform.
• Bonus: Any promotional offer (credits, free bets, spins, or similar values) offered by letslucky.games subject to specific rules.
• Wager: The act of staking real money or bonus credits within a game or event.
• KYC (Know Your Customer): Identity verification process requiring specific documents as a regulatory obligation.
• AU Law: Includes all relevant Australian interactive gambling regulations and consumer protection standards.

Account Registration

OBSERVE: Compliance with AU age, identity, and data obligations.
EXPAND: Integration of KYC, user responsibility, and security standards.
REFLECT: Stepwise procedure ensuring regulatory alignment and clarity.

1. Eligibility: Only individuals aged 18 years or over, and resident in Australia, may register an account. Underage gambling is strictly prohibited, and identity checks will be rigorously enforced as required by AU law.
2. Account Creation: Users must provide accurate and complete information, including a valid email, physical address, and proof of identity. Email verification is mandatory. Account details must match KYC verification documents, which may include government-issued photo ID and address evidence.
3. User Obligations:
   • Users are entirely responsible for the accuracy and truthfulness of submitted data.
   • Password security is the User's sole responsibility; Users must not disclose credentials to third parties.
   • Multiple or fraudulent registrations are prohibited and may result in suspension or termination of all associated accounts, forfeiture of funds and notification to relevant authorities.
4. Ongoing Monitoring: The operator reserves the right to conduct periodic or ad hoc verification and to request updated KYC documentation at any time, in accordance with anti-money laundering and AU compliance standards.

Regional Compliance Note: Enhanced KYC is mandatory. All AU residents may be subject to additional verification and account restrictions as required by Australian law.

Betting & Gameplay Rules

OBSERVE: Establishment of bet rules, conduct standards, and fairness principles.
EXPAND: Application to live chat, fraud prevention, and error handling.
REFLECT: Structure ensuring user clarity and enforceability.

1. Bet Placement:
   • All bets must be placed using the User's registered account on letslucky.games.
   • Minimum and maximum bet amounts may vary by game and will be displayed prior to bet placement.
   • Bets cannot be placed after the announced close of entry for any game or event.
2. Bet Cancellation & Modification: Bets are binding once confirmed and may not be cancelled or altered, except in instances of technical error or system malfunction as determined by the operator in its sole discretion.
3. Live Casino & Chat Conduct:
   • No abusive, insulting, racist, or fraudulent behaviour is tolerated in live games or chats.
   • Collusion, use of automated tools (bots), or any fraudulent activity is strictly prohibited and will result in immediate suspension or termination and possible notification to regulatory authorities.
4. Game Integrity: All games and bet outcomes are determined by certified Random Number Generator (RNG) software in compliance with international fairness standards.

Regional Compliance Note: Australia prohibits providing certain types of "interactive gambling" to its residents. All betting activity is monitored and managed to comply with these regulations.

Bonus Terms

OBSERVE: Review of bonus structure and legal promotional requirements.
EXPAND: Clarification on wagering, eligibility, abuse prevention, AU consumer law.
REFLECT: Transparent rules with robust consumer protection.

1. Bonus Activation: Bonuses on letslucky.games are subject to activation steps as described in each promotional offer. Bonus eligibility, crediting, and activation rules are detailed in offer-specific terms.
2. Wagering Requirements: All bonus funds must be wagered a specified number of times (wagering requirements) within a defined timeframe before withdrawal is permitted. Failure to meet requirements by the stated deadline in 2025 results in forfeiture of any remaining bonus funds and associated winnings.
3. Game Restrictions: Not all games contribute equally to wagering requirements; certain games may be excluded. Use of bonus funds for table games, live dealer, or progressive jackpots may be restricted.
4. Prohibited Actions: Any attempt to abuse bonuses-including but not limited to 'bonus hunting', betting patterns designed to meet playthrough requirements with minimal risk, or collusion-is strictly forbidden. Detected abuse may result in account suspension and forfeiture of bonuses and winnings.
5. Combining Promotions: Unless explicitly stated, multiple promotional offers may not be combined. Each offer is subject to individual terms and must be fulfilled independently.
6. Responsible Bonus Policy: All promotions are designed in accordance with AU fair trading and consumer protection regulations to ensure transparency and fairness.

Regional Compliance Note: All promotional activity and communication strictly observe Australia's requirements regarding gambling advertising, inducements, and consumer safeguards.

Payments & Withdrawals

OBSERVE: Review AU-regulated payment requirements, anti-fraud standards, and player protection.
EXPAND: Coverage of payment options (cards, e-wallets, crypto), limits, and dispute processes.
REFLECT: Transparent, fair and legally compliant processes.

1. Deposit Methods: Users may deposit via major credit/debit cards, supported e-wallets, or selected cryptocurrencies, as detailed on the letslucky.games payments page.
2. Withdrawal Methods: Withdrawals must generally be processed using the original method of deposit, subject to anti-money laundering controls and KYC verification. The operator may specify or restrict available withdrawal channels to comply with AU law.
3. Limits & Fees:
   • Minimum and maximum transaction limits apply; these are published at the point of transaction and are subject to change.
   • Transaction fees, if any, are disclosed in advance.
4. Processing Times: Deposits are processed instantly or as soon as possible. Withdrawals may take 1-5 business days following successful completion of KYC and security checks. Delays may occur due to additional regulatory review.
5. Refunds: Deposit refunds may be considered at the sole discretion of the operator, taking into account gaming history, bonus usage, and anti-fraud protocols. Withdrawals of deposits made solely for bonus abuse may be declined or adjusted.
6. Bonus-associated Funds: Bonus funds cannot be withdrawn until all applicable wagering requirements are met and verified under the stated terms and conditions (valid through 2025).
7. Dispute Resolution: Payment disputes should be submitted to customer support for review; unresolved issues may be escalated as detailed in the "Governing Law & Jurisdiction" section.

Regional Compliance Note: All financial transactions are monitored in line with AU anti-money laundering obligations and international best practices.

Limitation of Liability

OBSERVE: Statement of operator duties, liability bounds, and user protections.
EXPAND: Foreseeable risks, technical caveats, maximum liability.
REFLECT: Clear legal boundary-setting for operator and user.

• Fairness Commitment: letslucky.games undertakes all reasonable steps to ensure games are fair, outcomes are accurate, and results are reliably determined by certified processes.
• Exclusions of Liability: The operator is not responsible for losses or damages arising from:
  • Technical faults, interruptions, or internet outages that prevent access.
  • Software or hardware malfunctions, including errors in transmission or delays not directly attributable to the operator's negligence.
  • Improper, illegal, or unintended use of the platform by the User or third parties.
• Maximum Compensation: In any event, the operator's total aggregate liability shall not exceed the lesser of (a) the amount of the bet or (b) AUD 2,000, unless otherwise required under Australian consumer law.
• Non-Excludable Rights: Nothing in these Terms seeks to exclude statutory guarantees or consumer protections required under Australian law.

Intellectual Property Rights

OBSERVE: Legal status of content and software on letslucky.games.
EXPAND: User copyright obligations, prohibition on unauthorised use.
REFLECT: Protection of operator and partner rights.

• Ownership: All content (including text, graphics, logos, software, and proprietary algorithms) remains the exclusive property of Hollycorn N.V., its licensors, or partners.
• Prohibitions: Users may not copy, distribute, reproduce, or make derivative works from any materials on letslucky.games without express prior written consent from the operator.
• Trademarks: The names, images, and logos identifying letslucky.games and its offerings are protected trademarks and may not be used without permission.

Privacy & Data Protection

OBSERVE: Identification of privacy rights and notice requirements.
EXPAND: Reference to comprehensive policy and regulatory adherence.
REFLECT: Concise statement of processing principles.

• Personal data and information are collected, stored, and processed in accordance with the letslucky.games Privacy Policy and all applicable laws, including the Australian Privacy Principles (APPs).
• By using letslucky.games, Users consent to data processing, retention, and security practices as detailed in the Privacy Policy.
• All data is kept confidential and used solely for lawful purposes, including gaming, customer support, and regulatory compliance.

Changes to Terms

OBSERVE: Notification duties and user decision rights.
EXPAND: Modes of notice, documentation of user agreement.
REFLECT: Flexible, user-protective updates system.

• letslucky.games reserves the right to amend these Terms at any time for reasons including regulatory updates, security, and operational needs.
• Notification of changes will be provided by prominent website banner, email (where provided), or other appropriate methods.
• Continued use of letslucky.games following the effective date of updated Terms constitutes acceptance of changes. Users who object to changes must discontinue use and may request account closure.
• Each revision is effective upon publication or as otherwise stated, with validity through at least 2025 unless superseded.

Termination & Suspension

OBSERVE: Grounds for account action, refund, and notice requirements.
EXPAND: Process safeguards and user entitlements.
REFLECT: Practical user protections and operator powers.

1. Operator Action: letslucky.games may suspend or close an account for reasons including but not limited to:
   • Violation of these Terms, suspected fraud, misuse, or regulatory non-compliance.
   • Failure to pass, or refusal to complete, KYC or security verification procedures.
   • Gambling while underage or residing in an excluded jurisdiction.
2. Notice: Users will be notified of suspension or termination via their registered email address. Where possible, reasons will be specified, and users will be offered the opportunity to appeal or provide additional information.
3. Refund of Funds: Following closure/suspension, remaining account balances (excluding bonuses or winnings derived from breach of Terms) will be returned using the last verified payment method, subject to regulatory, anti-money laundering, and security review.
4. User-Requested Closure: Users may request account closure at any time; closure may also be required for responsible gambling reasons.

Governing Law & Jurisdiction

OBSERVE: Legal and regulatory context, dispute procedures.
EXPAND: Options for complaint escalation and jurisdiction boundaries.
REFLECT: Clear roadmap for dispute resolution and lawfulness.

• Applicable Law: These Terms are governed by the laws of Curaçao, under which the operator is licensed, with compliance to all applicable Australian laws and consumer protection standards for AU players.
• Primary Dispute Resolution: Users should raise disputes or complaints through letslucky.games customer support in the first instance.
• Escalation: If a dispute cannot be resolved internally within 30 days, Users may submit the matter:
  • To the Curaçao Gaming Control Board or any recognized online gaming arbitrator; or
  • Pursue a claim in a court of competent jurisdiction in Curaçao or Australia, according to circumstances and applicable law.
• Compliance with Australian Law: Where Australian law affords greater consumer protection, or prohibits certain operator actions, such protections shall apply to AU users.

Contact Information

OBSERVE: Provision of operator and legal contacts integrated with important data section.
EXPAND: Ensure accessible customer support and legal recourse.
REFLECT: Transparency and regulatory accessibility for users.

• Official Website: https://letslucky.games
• Operator: Hollycorn N.V. (registration number 144359)
• Registered Address: Scharlooweg 39, Willemstad, Curaçao
• Legal/Regulatory Enquiries: All notices or legal communications delivered via registered post to the above address or electronically via customer support form provided on the official website.
• Customer Support: Please use the online support function at letslucky.games for all routine queries. Dedicated support channels, including email and live chat, are provided on the website. When available, updates to contact methods will be published on the site.
• Operator Representative: Author: Jacob Turner (public-facing reference only; internal matters conducted via corporate channels)

Version: 1 January 2025 (valid through 2025). Document prepared in accordance with all applicable AU and Curaçao regulatory requirements, LoT methodology, and industry standards. For further information, review the full letslucky.games policies and legal disclosures.