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Responsible Gaming

Responsible gaming at letslucky.games is based on the core principle that gambling should always remain a conscious, enjoyable form of entertainment. We are fully committed to helping all players maintain healthy gaming habits by providing transparent information, effective tools, and personal support. If you ever need assistance or have concerns about your gambling behaviour, our team is ready to help you at every step.

Risk Awareness

OBSERVE: Recognise the potential risks associated with gambling and understand the early indicators of problematic behaviour as per Australian standards. EXPAND: letslucky.games adheres to Australian legislative frameworks requiring operator diligence in risk warning and player education. REFLECT: Review the following signs of potential gambling harm and self-evaluate your current behaviour.

Signs of Gambling Harm

  • Preoccupation: Frequently thinking about betting, even when not on letslucky.games.
  • Uncontrolled Spend: Difficulty sticking to set limits, chasing losses, or increasing bet amounts to feel the same excitement.
  • Neglect: Ignoring work, social, or family responsibilities because of gambling.
  • Emotional Impact: Feeling anxious, irritable, or guilty due to gaming losses or time spent playing.
  • Secrecy: Hiding your gambling activity or lying about it to loved ones.

Self-Assessment Test

  1. Do you ever gamble with funds needed for rent, bills, or essentials?
  2. Have you tried to stop gambling without success?
  3. Do you find yourself chasing losses or increasing stakes?
  4. Has gambling caused conflict with friends or family?
  5. Do you ever feel distressed or anxious when not able to gamble?

If you answered "yes" to one or more, we recommend reviewing the resources and tools offered on this page for support.

Limits & Tools

OBSERVE: letslucky.games complies with AU best-practice requirements for gambling controls and encourages responsible play via preventative tools. EXPAND: These tools empower players to manage spending and reduce potential harm. REFLECT: Use the following limit-setting features in your player account.

Setting Deposit Limits

  1. Access Limits: Log in to your letslucky.games account and visit the Responsible Gaming or Limits section.
  2. Choose Your Limit Type: Select Deposit Limits and determine whether to set a daily, weekly, or monthly cap.
  3. Enter Amounts: Specify your maximum deposit values for each timeframe (e.g., AUD 100 per week).
  4. Confirmation: Save your settings; changes are effective immediately, or as prescribed by regulatory standards.

Session Time/Break Tools

  • Session Timer: Set a maximum session duration (e.g., 2 hours per login). The timer will alert you when your limit is reached.
  • Time-Out/Pause: Take a voluntary break by selecting a 24, 48, or 72-hour time-out in the gaming control panel. During this period, account access will be suspended and reactivated automatically when the break ends.

Legal Obligation: Limits are contractually binding as per letslucky.games policies and aligned with Australian regulatory practice. Increasing or removing limits may only be processed after a designated waiting period (typically 24 hours) to ensure player protection.

Self-Exclusion

OBSERVE: Self-exclusion is a critical component of responsible gaming, mandated by industry standards and Australian regulations. EXPAND: letslucky.games provides stepwise self-exclusion tools covering temporary and permanent blocks. REFLECT: Follow the process below for self-exclusion and understand its consequences.

How to Activate Self-Exclusion

  1. Locate the Feature: In your letslucky.games account area, go to Responsible Gaming → Self-Exclusion.
  2. Choose Period: Select your exclusion timeframe:
    • Temporary (6-12 months, or custom period up to 5 years)
    • Permanent (lifetime exclusion)
  3. Confirm Decision: Review and accept legal terms outlining exclusion consequences, then click Confirm.
  4. Request Support: For assistance, contact responsible gaming support via the feedback form or directly by requesting support in the exclusion panel.

Consequences of Self-Exclusion

  • Account Access Blocked: You will not be able to log in or perform any gaming activities for the chosen exclusion period.
  • Withdrawal Terms: Any remaining account balance will be returned following identity and anti-fraud checks within the regulatory timeframe.
  • No Access to Deposits or Bonuses: All promotional offerings, deposits, and wagers will be denied during the exclusion period.
  • Refund and Reinstatement: Refund requests will be assessed on a case-by-case basis, as permitted by Australian regulations and operator policy. Permanent self-exclusion cannot be reversed.

Legal Protections: letslucky.games implements these exclusion mechanisms in accordance with its Curaçao license (OGL/2023/176/0095, valid until 2025) and complies with AU consumer protection guidelines.

Support Resources

OBSERVE: Access to qualified external help is essential for player welfare, as required by both AU and EU frameworks. EXPAND: The organizations below provide free, confidential support. REFLECT: Use these resources whenever additional guidance or intervention is needed.

  • GAMCARE (UK/EU): https://www.gamcare.org.uk - Provides telephone counselling and chat services for gambling problems (+44 808 802 0133).
  • Gambling Help Online (AU): https://www.gamblinghelponline.org.au - 24/7 Australian service, live chat and support line (1800 858 858), resources for self-help and family assistance.
  • Gamblers Anonymous: https://www.gamblersanonymous.org - Peer-support group meetings and recovery program.
  • Relationships Australia: https://www.relationships.org.au - Counselling and support for individuals and families affected by gambling (Call: 1300 364 277).
  • National Gambling Helpline (AU): 1800 858 858 - 24/7 confidential support.

Help for Family

OBSERVE: Family and friends often play a vital role in supporting those at risk. EXPAND: letslucky.games supports engagement with professional help and peer groups. REFLECT: Consider these steps and resources if someone you know is experiencing gambling-related problems.

How to Start the Conversation

  • Empathy and Openness: Express concern in a non-judgemental manner, focus on behaviours rather than blame.
  • Provide Information: Share this page and recommend available limits, self-exclusion, and counselling resources.
  • Stay Engaged: Invite them to attend peer or professional support, offer to join initial meetings if appropriate.

Family Support Networks

Recommended Next Steps: Contact an accredited counsellor, psychotherapist, or national helpline (1800 858 858). Seek ongoing peer support and monitor for changes in risk behaviour.

Operator's Commitment

OBSERVE: letslucky.games is committed to proactive player protection as part of its risk management obligations under Curaçao and AU standards. EXPAND: Internal systems monitor account activity for problematic patterns and take action where necessary. REFLECT: Below is an outline of our procedures.

Internal Risk Monitoring

  • Behavioural Analysis: Automated systems continuously assess for signs of rapid deposit increases, erratic betting behaviour, or prolonged play sessions.
  • Warning Messages: Players may receive on-screen alerts or emails if abnormal activity is detected (e.g., excessive session duration, multiple failed deposits).
  • Direct Support Outreach: If high-risk patterns emerge as per our Responsible Gaming Policy, our support team will contact you via registered email to offer personalised advice or recommend self-exclusion options.

Legal Compliance: These procedures align with the requirements of Curaçao licence OGL/2023/176/0095 (valid until 2025), the Australian National Consumer Protection Framework, and relevant codes of conduct. letslucky.games reserves the right to restrict or suspend access where player well-being is at risk.

Updates

OBSERVE: Ensure players are aware of ongoing changes to responsible gaming measures. EXPAND: letslucky.games provides transparent, timely notifications regarding any amendments to this policy. REFLECT: Players will be notified of changes via:

  • Email: Sent to all registered users highlighting any significant updates to responsible gaming terms or procedures.
  • Website Banner: Visible notification banner placed at the top of the Responsible Gaming page and in the account dashboard for at least 30 days post-update.

Date of Last Update: 22 May 2025

Contact & Feedback

If you require further information or wish to request support related to responsible gaming, the dedicated letslucky.games Responsible Gaming Department is available to assist.

  • Email: [email protected]
  • Website: https://letslucky.games
  • Feedback Form: Available in your personal account dashboard under Responsible Gaming → Request Support. Use this form to set limits, request self-exclusion, or seek guidance from a responsible gaming professional.

Legal Notice: letslucky.games operates under Hollycorn N.V. (company registration number: 144359, legal address: Scharlooweg 39, Willemstad, Curaçao) and holds a valid online gaming licence (OGL/2023/176/0095, issued by Curaçao Gaming Control Board, valid until 2025). Services are fully adapted for Australia and comply with national consumer protection obligations. For further legal or regulatory questions, contact [email protected].